Tampa, FL

RemX is seeking a Sales Assistant for a reputable company in Doral,FL 

The Sales Assistant is Co-responsible for achieving optimal results in turnover and profitability through proactive support of Office Account Managers and Account Managers.

Job Duties 
•  Is responsible for sales over the phone, monitoring assigned accounts and maintaining relationships.
•  Follows up on sales initiative and supports account managers.
•  Keeps customers informed about all ongoing matters – deliveries, backorders, stock, etc. as well as product changes or    alternatives.
•  Process customer orders in the system.
•  Enters & verifies sales orders.
•  Records price and condition agreements.
•  Sends customers order confirmations upon receipt of quote acceptance.
•  Handles customer complaints/disputes by recording them, following up and insuring resolution.
•  Enters relevant data into the system and keeps system up to date
•  Follows internal compliance procedures to ensure that executed work meets the required quality standards.
•  Monitors inventory to make sure items ordered by customers are always available.

Remx is working with a client seeking people focused candidates who want to help people and be first call resolution. This is a Direct Hire, Remote position.   Looking for people who are comfortable working with a scaling organization – who are curious and interested in process improvement

RemX Staffing is currently seeking a Customer Success Specialist. Looking for candidates that are people focused – want to help people and be first call resolution.  Candidates are also comfortable working with a scaling organization and who are curious and interested in process improvement

This is a REMOTE, DIRECT HIRE position. MUST LIVE IN NC.

Start date-1/13/2024

Pay:

• $23-$24/hr

Shift:

• Monday-Friday; 7am-7pm
  • No weekends yet, but need to remain flexible
• Training – Monday-Friday – Regular office hours – 2 weeks long

Responsibilities:

• Handle inbound phone calls from partner business's focusing on resolving any issues with a one call resolution
• Entering information within their CRM and ticketing system
• White-Glove Service for all calls

Position Requirements 

• Experience: Previous experience in enterprise customer support, particularly in Health Tech or tech, is highly valued.
• Proven Experience 3+ years’ experience in a Customer Success role.
• Technical Skills: Strong troubleshooting abilities for software and hardware issues; proficiency in tools like Netsuite, CRM platforms, and ticketing systems.
• Organizational Skills: Demonstrated ability to manage logistics, workflows, and multiple projects in a fast-paced environment.
• Communication: Clear and empathetic communicator with a knack for building strong client relationships.
• Customer Focus: A problem-solver with a passion for delivering exceptional service and building trust.

Additional Requirements:

• GED/High School Diploma REQUIRED - ASSOCIATES/BACHELORS DEGREE HIGHLY PREFERRED
• Previous Customer Service/Account Manger/Client Specialist experience
• People Focus Customer Service - Able to easily connect with people and de-escalate frustrations
• Clean up to date professional resume - Well formatted, highly presentable, free of errors
• Strong and stable work historyAdditional 

Submit resume to andrea.knodt@remx.com with "North Carolina" in Subject  line.

RemX is seeking experienced Re-Enrollment Advocate for our client.

• Titles:  Re-Enrollment Advocate (REA)
• Employment Type: Seasonal Contract with chance to convert to perm
• Location: Onsite |  Louisville, KY 40299
• Pay: $17.00 an hour
• Scheduling: Availability M – F 8:00 AM – 8:00 PM
• Start date: January 2025
• Training:  Training is 3 weeks M – F 8:30A – 5:00 PM ; very important “No time to be missed during training period and first 30 days.

RESPONSIBILITIES:

• Handled approximately 70 – 90 inbound calls daily.
• Place outbound calls as needed to Dr. Offices/Insurance companies to validate information
• Calls are related to patient care, requiring the ability to de-escalate as sensitivity situations will come up
• Update system with notes WHILE ON THE CALL (not in between calls)

REQUIREMENTS:

• High School Diploma/GED Minimum
• Previous 6 months of experience in a HIGH-VOLUME CALL CENTER (70 – 90+ calls daily)
• Must be Tech Savvy – Ability to use multiple screens while reading scripts and adding notes into the system
• Stable employment history (no unreasonable gaps)

• Ability to work 100% onsite reliably daily.

Please submit your resume to darilys.gutierrez@remx.com with the subject "KY" for immediate review.