Job Opening: Call Center/ Customer Service Representative

RemX is seeking experienced Customer Service Representatives to join our team in Knoxville, TN! 

Position: Customer Service Representative – Call Center
Employment Type: Temp-to-Hire
Location: Onsite – Knoxville, TN 37923
Pay Rate: $17/hour
Start Date: May 6, 2025
Schedule: Monday to Friday, 8:00 AM – 4:30 PM EST

Overview:
RemX is seeking experienced Customer Service Representatives to join our team. In this role, you’ll be responsible for processing insurance payments on behalf of banks for escrow accounts tied to mortgage loans. You’ll utilize various systems and methods to ensure timely and accurate payment delivery to insurance carriers.

Key Responsibilities:

• Process payments using CRM software, carrier websites, automated systems, or direct phone interactions

• Maintain accurate records and update payment statuses in internal systems

• Communicate with carrier customer service representatives to resolve payment issues or complete transactions

• Escalate complex issues to team leads as needed

• Monitor and manage daily workload to ensure timely completion of tasks

Qualifications:

• High School Diploma or GED required

• Minimum of 6 months in a call center environment