Job Opening: Call Center Agent – Onsite
Description
RemX Staffing is assisting a client in Miramar, FL in hiring Call Center Agents to work onsite. Please find details below.
100% ONSITE IN Miramar, FL
Contract Position- potential to go longer
Primary Responsibilities:
- Provide resolution for customers.
- Serve as single point of contact for customers and build a strong relationship supporting them.
- Respond to and own consumer inquiries/issues.
- Provide education and status on previously submitted pre-authorizations or pre-determination requests.
- Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
- Conduct proactive research on assigned member accounts to identify service issues.
Schedule:
- Training is Monday to Friday 9:00AM to 5:30PM for the first week
- After, the schedule is an 8-hour shift between Monday to Sunday starting from 11am.
- Must be available to work one weekend day
Compensation:
$17.00/hourly – weekly pay
For immediate consideration, please email your resume to stephanie.murphy@remx.com
- High School Diploma / GED (or higher) OR equivalent work experience
- Minimum of 3+ years of combined education, work and/or volunteer experience
Preferred Qualifications:
- Health Care/Insurance environment
- Social work, behavioral health, health promotion, and behavior change
- Customer service experience