Job Opening: Customer Service Agent – Knoxville

LOCATIONS: Onsite – Knoxville

Pay: $17/hr.

Start: May 2025

Contract Term: Temp to Hire

Hours of Operations: Monday-Friday, 8am – 4:30pm

Title: Customer Service Agent – Knoxville

Responsibilities:

Interface with a CRM-based software UI to update payment status

Escalate issues to team leads as soon as they are realized

Make payments via web portal

Make payments via automated payment processing phone system

Make payments via conversation with Customer Service Reps at Carriers

Keep track of workload and progress each day

Qualifications

Strong attention to detail and a high level of accuracy in data entry and processing.

Ability to work independently and efficiently in a fast-paced environment.

Excellent analytical and problem-solving skills.

Good organizational and time management skills.

Ability to handle confidential information with discretion

Previous Business to Business service experience

Processing payment experience (PLUS)

Aligned in experience resumes can be sent to:

Kehinde.Sosina@remx.com