Job Opening: Account Associate / Account Manager

RemX is hiring for an Account Associate in the Roswell area.

• Account Associate
• Hours Monday- Friday 8:00am -5:00pm
• $25-$26.50
• Hybrid – 3 days in office in Roswell (after 6months)
• Must have 3+ years of experience with SAP

Job Summary

Account Associate must have strong business and advanced customer service skills to maintain and manage specific market based customers. In this role the Account Associate must proactively maintain ongoing relationships with Customers, Account Managers and other departmental staff. Account Associate must have the ability and knowledge of all aspects of Customer Service, Accounting and Logistics.

Key Tasks and Responsibilities

• Manage customers’ accounts with exceptional communication via email and phone, to ensure customer satisfaction.
• Ability to understand and communicate logistics and dispatch issues.
• Understand and ensure Account Services activities comply with all financial and accounting requirements (including SOX, GAAP and IFRS)
• Report customer activity to appropriate sales, marketing teams, and accounting personnel for purposes of production scheduling, forecasting, and budgeting.(Frequently)
• Process purchase orders in ERP system, ensure customer’s contacts and records are kept updated, review and update CRM/Salesforce.
• Follow-up with potential customers or existing customers by answering product and service questions; suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Strong abilities to multi-task in a fast pace environment. Consistently contacting customers about changes to their order and delivery details.
• Must have strong analytical skills and always willing to seek opportunities for process improvements to simplify the role.
• Research customer’s issues/inquiries independently and engage the appropriate department for resolution.
• Enter and follow-up on sales orders, credits and billing issues with the appropriate departments and advise the customers of status.
• Work closely with Account Managers to coordinate appropriate actions to retain and increase sales.
• Perform other duties as directed by management.

Skills and Attributes Requirements

• Excellent mathematical abilities
• Excellent typing, spelling and grammar skills
• Understanding of logistics
• Experience using Micro Soft based applications, specifically Excel
• Experience in using Gmail applications preferable
• Excellent communication skills and ability to work well with others.
• Ability to multi-task under pressure while maintaining a positive attitude.
• Strong problem-resolution skills; a critical thinker
• Self-motivated and able to multi-task and prioritize.
• Proficient working knowledge of MS AX (ERP systems),Gmail, Lotus Notes, MS Office, SharePoint and
• A team player individual willing to take on increased levels of departmental responsibilities

Education/Experience Requirements

• High School diploma required , Bachelor’s degree preferred
• 3-5 years’ experience in customer service preferably in a manufacturing environment required.
• Account Management experience!
• 2-3 years’ experience with SAP
• Accounting and/or Logistics experience a plus