Job Opening: Customer Support Coordinator

Customer Support Coordinator

Job Summary: The Customer Support Coordinator serves as the primary liaison between customers and the company, managing inquiries, processing purchase orders, and resolving claims. This role is critical in maintaining strong client relationships and ensuring customer satisfaction by providing tailored products and services.

Key Responsibilities:

• Handle customer inquiries, purchase orders, and claims promptly and professionally.
• Build and maintain relationships with new and existing clients, ensuring their needs are met with appropriate products and services.
• Manage day-to-day communications with clients, addressing concerns and resolving issues effectively.
• Process customer orders, including full container loads and warehouse releases.
• Place orders with factories for materials such as batteries, labels, and other components.
• Enter orders into order processing software and ensure accuracy.
• Coordinate with customers to create, update, and revise artwork per specifications.
• Work with warehouses and quality control departments to ensure timely and accurate order fulfillment.
• Monitor and maintain inventory levels.
• Coordinate with trucking companies to arrange shipments and track delivery status.
• Prepare and distribute open order reports, progress reports, and quarterly summaries to clients.
• Invoice goods using order processing software.
• Process defective order claims, manage returns, and issue credits as needed.
• Address and accommodate general and special customer requests.
• Assist Sales Managers with inquiries related to pricing, inventory, and availability.
• Assign and track goals to meet established timelines.
• Perform other duties as assigned to support team objectives.