Job Opening: Call center csr – $15- $16.50 +monthly bonus – Remote after training *only Phoenix*- Direct Hire

For immediate consideration please send resume to viviana.meza@remx.com (title: Remote after training Phoenix)

Remote after training must live in Phoenix

  NO call center experience required

Type of Hire: Direct Hire

Start Date: Monday, January 27

Compensation Package:

• Pay rate $15/hour  –  $16/hour after 90 days
• Pay rate $15.50/hour $16.50/hour after 90 days (bilingual Spanish)
• Weekly bonus based on performance – They earn bonuses by converting the inbound calls into service appointments for a Tech to come out to look HVAC, Plumbing, or electrical.
• Most earn $100-$150 on average each week.  
• Top Performers earn $250 or more on average each week! 
• $50/month internet allowance
• Great benefits!

Training Details & Location: 

• 9am-5pm, Monday through Friday (1 hour lunch)
• 4 weeks onsite  ( Can be extended to 5 weeks if needed)
• RemX Camelback office (2850 East Camelback office, suite 290, Phx, AZ 85016)

Post Training Schedules: 

1^st or 2^nd shifts.  (Anytime between 5am and 9pm )

Candidates must be able to work 4 weekdays and 1 weekend day

Post- Training Location: 

• Work from Home REMOTE but need to live in PHOENIX and surroundings

Job Description:             

•  Handle inbound calls from nationwide home services customers and resolve all issues within a single  contact.
•  Communicate empathetically with our customers addressing their needs.
•  Follow up with customers to resolve their concerns.
•  Meet booking conversion, quality, and productivity requirements for inbound calls.
•  Work accurately with close attention to detail.

Requirements: 

• 35 WPM  
• HSD or GED
• 2-3 years CSR experience does not have to be call center – can be retail, fast food, hospitality.
• Upbeat, friendly, outgoing
• Resourceful 
• Exceptional phone and communication skills, good with people
• Computer and multi-tasking skills
• Must have high quality internet bandwidth with the capability to plug into your modem. 

Benefits

• Company pays most of employee medical insurance.
• Company pays for life insurance and long-term disability.
• Dental and Vision are the typical cost.
• 401k is available.