Job Opening: Customer Service – Enrollment Agents

RemX is seeking experienced Customer Service Representatives to assist our client in Lakeland, FL.  You will assist callers with enrollments in to various benefit plans.

• Title: Enrollment Specialist/Customer Service
• Salary: $15.50 an hour
• Location: Lakeland, FL | ONSITE
• Start Date: asap
• Schedule: Various schedules available between 8:00 AM – 8:00 PM
• Training: Training is 3 weeks M – F 8:30A – 5:00 PM ; very important “No time to be missed during training period.”**** First 30 days

RESPONSIBILITIES:

• Handled inbound and outbound calls (70 – 90 daily)
  • Inbound | Customer/Patient calls regarding their benefits and enrollments
  • Outbound | Calling Dr offices/Insurance companies to verify information
• De-escalation skills are key as calls are related to patient care
• Must be able to multi-task speaking with callers and entering notes into the system

REQUIREMENTS:

• High School Diploma/GED Minimum
• Previous 6 months of experience in a HIGH-VOLUME CALL CENTER (70 – 90+ calls daily)