Job Opening: Onsite $17 Medical Call Center Rep (Seasonal, but can convert to perm)

RemX is seeking a Re-Enrollment Advocate for our client. You will support the annual enrollment process for patients accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions.

• Title: Re-Enrollment Advocate (REA)
• Employment Type: Seasonal Contract with a chance to convert to perm
• Location: Onsite (Louisville, KY 40299)
• Pay: $17.00 an hour
• Schedule: Availability Mon-Fri 8:00AM–8:00PM (Must be flexible)
• 8:00 – 4:30PM
• 8:30 – 5:00PM
• 9:00 – 5:30PM
• 9:30 – 6:00 PM
• 10:00 – 6:30PM
• 11:30 – 8:00 PM
• Training:  Training is 3 weeks Mon–Fri 8:30AM–5:00 PM (No time can be missed during the first 30 days)
• First 5–7 days will be classroom training, then you move to shadowing a mentor, then the mentor will shadow New Hires

 RESPONSIBILITIES:

• Handled approximately 70–90 inbound calls daily.
• Place outbound calls as needed to Dr. Offices/Insurance companies to validate information
• Calls are related to patient care, requiring the ability to de-escalate as sensitivity situations will come up
• Update system with notes WHILE ON THE CALL (not in between calls)

 REQUIREMENTS:

• High School Diploma/GED Minimum (Must provide proof of Education if hired)
• Previous 6 months of experience in a HIGH-VOLUME CALL CENTER 70–90+ calls daily
• Must be Tech Savvy – Ability to use multiple screens while reading scripts and adding notes into the system
• Stable employment history, no unreasonable gaps. (Must be okay with employment verification to ensure dates align with resume that we submit over to client)
• Ability to work 100% onsite (Reliable daily)
• Seeking Applicants that display CHART: (Caring, Honesty, Accountability, Respect, and Trust)