Job Opening: $24-$26 Onsite Cold Storage Office Manager, (Hazle Township, PA 18202)

RemX Staffing is currently seeking a Temp Office Manager. Temporary fill for 6-8weeks, could be longer. Our client is seeking to establish the new age of cold chain. This role will be responsible for directing general office activities at the cold storage facility. You will have oversight in customer service and administration efforts of the location and will assist the General Manager with accounting/financial reporting and inbound and outbound traffic.

• Title: Office Manager/ Sr Level CSR
• Start Date: ASAP
• Hours: 7am-5:30pm (No Snow Days, will need to show up to work regardless of it snowing 10inches or more.)
• Pay: $24-$26 an hr
• Location: Onsite (Hazle Township, PA 18202)

Must Have:

• 3-5 years’ experience with Blue Yonder – Warehouse Management System (WMS) is a cloud-based, real-time solution that helps optimize warehouse processes.
• Extensive customer service experience
• Account Management Experience
• Experience with Customer Facing Software
• Understand billing structures and operations
• Lot codes/identities knowledge
• Cold Storage Experience (E.I. Americold)

 Essential Duties:

• Align customer service and administration efforts within a cold storage facility and coordinate operational and sales efforts with other leaders.
• Oversee customer service coordinators performance on day-to-day operations; plans and schedules the workforce according to facility projections, budgets and forecasts, including authorization of overtime, ensuring wage/hour compliance to meet daily operational demands including training, verifying certifications and qualifications, and monitoring individual employee productivity levels.
• Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
• Always deliver exceptional customer service, to all customer accounts, making daily sales calls and fielding incoming calls from high need/volume customers; recommend additional items to customer, address customer concerns and issue customer credits for spoiled and/or returned goods and support the sales functions.
• Apply conflict resolution skills and negotiation skills to interactions with employees and customers; provide performance review input, write up and delivery.
• Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
• Perform other duties and special projects as needed.

 Qualifications:

• Associates degree or equivalent required (Relevant advanced degree preferred)
• 2-5 years of warehouse office experience and/or leadership experience
• Strong analytical skills and ability to interpret and communicate data
• Ability to take initiative and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision
• Proficient in MS Office, including Excel, Word, PowerPoint, and Teams
• Must be proficient with verbal and written communication