Job Opening: Customer Account Representative

Customer Account Representative

Pay Range: $20-$24 per hour (based on experience)

Schedule: Monday – Friday, 8-hour shifts plus overtime as needed, between 5 AM – 5 PM; occasional seasonal Saturdays.

Job Summary

The Customer Account Representative is responsible for delivering exceptional customer experiences by providing prompt, effective support, resolving inquiries, and ensuring customer satisfaction.

Key Responsibilities

• Process customer orders received via email and phone into the ERP system.
• Respond to high volumes of calls and emails promptly to assist with product inquiries, order tracking, pickups, complaints, and issue resolution.
• Communicate with customers about order status and collaborate with production to address backordered items. Work closely with sales, finance, and operations to ensure timely order fulfillment.
• Develop a thorough understanding of product offerings to address customer needs and provide tailored solutions.
• Use Salesforce to manage customer issues effectively.
• Verify product loads and quantities against purchase orders, retrieve credit documentation, and issue credits for product or pallet returns when applicable.
• Maintain and file customer records, including ship ticket copies, for audit purposes.
• Willingly train in other aspects of customer service as required.
• Execute safety, quality, and productivity fundamentals while upholding housekeeping standards and maintaining preventive maintenance practices.
• Perform other tasks as assigned, either temporarily or permanently, based on business needs.