Job Opening: Customer Service Health Tech Specialist (North Carolina)

Remx is working with a client seeking people focused candidates who want to help people and be first call resolution. This is a Direct Hire, Remote position.   Looking for people who are comfortable working with a scaling organization – who are curious and interested in process improvement

RemX Staffing is currently seeking a Customer Success Specialist. Looking for candidates that are people focused – want to help people and be first call resolution.  Candidates are also comfortable working with a scaling organization and who are curious and interested in process improvement

This is a REMOTE, DIRECT HIRE position. MUST LIVE IN NC.

Start date-1/13/2024

Pay:

• $23-$24/hr

Shift:

• Monday-Friday; 7am-7pm
  • No weekends yet, but need to remain flexible
• Training – Monday-Friday – Regular office hours – 2 weeks long

Responsibilities:

• Handle inbound phone calls from partner business’s focusing on resolving any issues with a one call resolution
• Entering information within their CRM and ticketing system
• White-Glove Service for all calls

Position Requirements 

• Experience: Previous experience in enterprise customer support, particularly in Health Tech or tech, is highly valued.
• Proven Experience 3+ years’ experience in a Customer Success role.
• Technical Skills: Strong troubleshooting abilities for software and hardware issues; proficiency in tools like Netsuite, CRM platforms, and ticketing systems.
• Organizational Skills: Demonstrated ability to manage logistics, workflows, and multiple projects in a fast-paced environment.
• Communication: Clear and empathetic communicator with a knack for building strong client relationships.
• Customer Focus: A problem-solver with a passion for delivering exceptional service and building trust.

Additional Requirements:

• GED/High School Diploma REQUIRED – ASSOCIATES/BACHELORS DEGREE HIGHLY PREFERRED
• Previous Customer Service/Account Manger/Client Specialist experience
• People Focus Customer Service – Able to easily connect with people and de-escalate frustrations
• Clean up to date professional resume – Well formatted, highly presentable, free of errors
• Strong and stable work historyAdditional 

Submit resume to andrea.knodt@remx.com with “North Carolina” in Subject  line.