Job Opening: Rewards Customer Service Representative

• Title: Rewards Customer Service Rep
• Employment Type: Contract with potential to go perm (End Date 2/28/25)
• Location: Onsite in Alpharetta, GA 30005 (Must live within 30 miles)
• Salary: $18.50 an hour (No Shift or Language Differential)
• Start Date: 11/6/24 (Wednesday)
• Schedule: Various schedules available once onboarding is completed, all schedules work 1 weekend day and have the other off.
• Training: 6 Weeks | M – F 8:00 AM – 6:00 PM – 40 hour shift between those hours

Summary:

This position is for a Customer Service Representative related to either travel or non-travel rewards programs. Both will handle general and account questions for their programs, non-travel will also assist with order placements, shipping and return questions, while travel will help convert points to travel rewards like airline tickets, hotel stays, or car rentals.

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Responsibilities:

• Assist customers with navigating the customer website/portal, viewing and using their reward points
• Assist customers experiencing issues with points redemption, etc.
• Inbound calls from customers looking to for assistance with general account information and tasks
• Assist customers with changes and cancelling reservations

Requirements:

• High School Diploma or GED REQUIRED
• 1+ year of experience in call center REQUIRED
• Bilingual Spanish/English is highly preferred
• An articulate demeanor and friendly personality are necessary

If interested in job please email resume to me @ meagan.paul@remx.com