Job Opening: Medical Call Center / CSR
Description
We are seeking a Call Center Rep to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
- Hours: 8a-5p Mon-Fri
- Pay: $17-$18/hr.
- 100% Onsite
Responsibilities:
- Handle customer inquiries and complaints
- Provide information for healthcare gaps (gap care / preventative care)
- Make outbound calls reminding members to come in for flu shots, pap smears, mammograms, etc.
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving services
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Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills