Job Opening: Onsite – Call Center Representative

Onsite – Call Center Representative

Lakeland, FL

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Description

RemX is seeking experienced Call Center Representatives to assist our client in Lakeland, FL.  You will assist callers with enrollments in to various benefit plans.

 

  • Title: Call Center Representative
  • Salary: $15.50 an hour
  • Location: Lakeland, FL | ONSITE
  • Start Date: asap
  • Schedule: Various schedules available between 8:00 AM – 8:00 PM
  • Training: Training is 3 weeks M – F 8:30A – 5:00 PM ; very important “No time to be missed during training period.”**** First 30 days

 

RESPONSIBILITIES:

  • Handled inbound and outbound calls (70 – 90 daily)
    • Inbound | Customer/Patient calls regarding their benefits and enrollments
    • Outbound | Calling Dr offices/Insurance companies to verify information
  • De-escalation skills are key as calls are related to patient care
  • Must be able to multi-task speaking with callers and entering notes into the system
  • High School Diploma/GED Minimum
  • Previous 6 months of experience in a HIGH-VOLUME CALL CENTER (70 – 90+ calls daily)
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