Job Opening: Compassionate Call Center Role! Patient Support Rep at $17/hr.
Description
We are seeking motivated and compassionate individuals to join our team as Patient Support Representatives!
About the Role!
In this role, you will provide excellent customer service while assisting patients in obtaining coverage for their prescription medications.
Your ability to work in a fast-paced environment, coupled with your attention to detail, will directly contribute to improving patient experiences and ensuring they receive the support they need!
Job Title: Patient Support Representative.
Location: Onsite – Louisville, KY 10299.
Schedule: Monday through Friday, 8:00 AM to 8:00 PM (assigned 8-hour shift)
Pay Rate: $17.00/hr.
Start Dates: Ongoing.
Key Responsibilities:
- Handle inbound calls from patients, addressing their inquiries and concerns.
- Navigate call center software to update patient accounts and ensure accurate documentation.
- Contact insurance companies on behalf of patients to resolve prescription coverage issues.
- Meet established call center performance standards, ensuring compliance with HIPAA regulations.
- Display empathy and professionalism in all interactions to ensure positive patient experiences.
Requirements:
- High school diploma or GED required.
- At least one year of previous call center experience preferred.
- Ability to work onsite at our Louisville location.
- Strong communication skills, both verbal and written.
- Proficient in using computer systems and learning new software.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
How to Apply:
Interested in joining our team? Please send your resume and any questions to Kaylee McIntyre at kaylee.mcintyre@remx.com or reach out directly at 636-735-0583. We look forward to hearing from you!